Refund Policy

Payments Through Paddle

Kolektor Premium purchases are processed by Paddle.com, our authorized reseller and merchant of record. Paddle handles payment processing, applicable taxes, and refunds.

Refund Eligibility

Except where required by applicable law, purchases are non-refundable and non-exchangeable. Paddle may approve refunds at its discretion and processes any mandatory statutory withdrawal or refund rights. Nothing in this policy limits rights that cannot legally be waived.

Refund eligibility and processing are governed by Paddle's Refund Policy and Buyer Terms.

Requesting a Refund

Use the support or transaction-management link in your Paddle receipt, or submit a request through Paddle Buyer Support. Paddle determines eligibility and returns approved refunds to the original payment method where possible.

Effect of a Refund

When Paddle approves a refund, access associated with the refunded Kolektor Premium annual or Lifetime purchase ends. A refund does not delete the user's Kolektor account or locally stored game-library data.

Subscription Cancellation

Annual subscriptions may be cancelled at any time through Paddle's customer portal. Cancellation prevents future renewals and takes effect at the end of the current paid billing period. Cancellation by itself does not refund the current billing period.

Contact

For help with the Kolektor product, contact support@gamekolektor.com. Do not send card numbers or other payment credentials by email.