Refund Policy
Last updated: August 30, 2026
Seller and Payment Processing
Kolektor is the seller of Premium. PayPal currently processes payments on Kolektor's behalf and is not the merchant of record. Kolektor determines refund eligibility and remains responsible for applicable sale, tax, and refund obligations.
Refund Eligibility
Except where required by applicable law, purchases are generally non-refundable and non-exchangeable. Kolektor may approve a refund after reviewing the request and the related purchase. Nothing in this policy limits statutory withdrawal or refund rights that cannot legally be waived.
Requesting a Refund
Email support@gamekolektor.com from the address associated with your Kolektor account. Include the approximate purchase date and the reason for the request. Do not send card numbers, passwords, or other payment credentials. If approved, Kolektor will submit the refund through the payment processor to the original payment method where possible.
Effect of a Refund
When a refund is approved and verified, access associated with the refunded Kolektor Premium Annual or Lifetime purchase ends. A refund does not delete the user's Kolektor account or locally stored game-library data.
Subscription Cancellation
Premium Annual may be cancelled at any time through the available subscription-management flow. If self-service cancellation is unavailable, contact support@gamekolektor.com. Cancellation prevents future renewals and normally takes effect at the end of the current paid billing period. Cancellation by itself does not refund the current billing period.
Contact
For help with the Kolektor product, contact support@gamekolektor.com. Do not send card numbers or other payment credentials by email.